competent and articulate operators to answer your calls. We never forget the importance of customer service. Our professional operators are fully trained to answer your calls in the most efficient manner. They are asked to make decisions regarding how each and every call should be handled. This requires operators with good memories who can multi-task, make good decisions while maintaining a professional demeanor. "Listen in" monitoring allows us to make sure adjustments quickly are made quickly to meet Premier's highest standards.
Our team will notify you every step of the way, including when our chauffeur is en route, on location, passenger on board, dropped off and completed. Using the latest modern GPS in-car technology to keep our clients informed at a moments notice.
Premier Transportation utilizes a state-of-the-art, fully integrated reservation, dispatch and accounting system. Our easy-to-use online reservations portal provides real-time reservation confirmations 24/7/365. 24 hours before your scheduled pickup you will receive an alert conformation with all pertinent details. No matter where you are, you can access your online profile to review your upcoming reservations, trip history and expense records. Premier Chauffeured Transportation take your privacy and security very serious with key differences: software updates and antivirus software. Our site is SSL certified & PCI compliant.
From our Dispatch center- our dispatchers use FlightStats which instantly refreshes the status of arriving and departing flights, real-time weather conditions, and the latest FAA advisories. FlightStats provides us with critical updates about where and when our clients arrive, so you or your clients are not waiting after a long trip. Premier goes the extra mile by monitoring live traffic feeds to alert our chauffeurs to avoid any and all traffic to get you to your destination safely.
"Utilizing technology to reduce the human element by giving people a tool to perform
at a higher level".